Refund policy

We want you to be completely happy with your order. This policy explains how cancellations, replacements and refunds work for orders placed in the Versia Garden Autumn Sowing Giveaway.

1. Free seed packs

Promotional seed packs are free — you pay only the shipping and handling fee shown at checkout. If you cancel before your pack is dispatched, the fee is refunded in full. Because dispatch begins shortly after ordering, the shipping and handling fee is non-refundable once your pack has been dispatched.

2. Germination guarantee

If your seeds fail to sprout when sown according to the included growing guide, contact us within 90 days of delivery and we will resend your pack free of charge — no questions asked.

3. Damaged, missing or incorrect items

If anything in your order arrives damaged, is missing or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. Depending on the situation we will send a free replacement, a partial refund or a full refund to the original payment method.

4. Paid products

For paid products (for example the Complete Autumn Kit or any add-on purchased after checkout), you may cancel within 14 days of delivery. Contact us first; unopened items must be returned to us and the cost of return postage is yours unless the item was faulty or incorrect.

5. How to request a refund or replacement

Email info@gardenversia.com with your order number (or the email used at checkout), a short description of the issue and photos where relevant. We reply within 48 hours.

6. Refund timing

Approved refunds are issued to the original payment method within 5–10 business days. The time for the refund to appear on your statement depends on your bank or card provider. If you have not received an approved refund after 10 business days, check with your bank first and then contact us.